A veteran renter of flats, apartments, housing co-operatives and even student housing (through his university-going daughter), Mike Charbonneau knows how landlords can elicit more powerful results and develop happier tenants by creating better value. Immersed in the culture of “kaizen” or “continuous improvement” through 30 years with Toyota, Mike firmly believes that small, smart changes create the most powerful and positive outcomes. He is very excited about making his own transition from tenant to landlord.